Pune Cab Booking · Mumbai · Shirdi · Taxi, Airport & Outstation Cabs | TejasFleets Car Rental
Privacy Policy
🔒 Your Privacy Matters
TejasFleets Car Rental is committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect your information when you use our taxi and cab booking services.
1. Information We Collect
Personal Information You Provide
We collect information you provide directly to us when you:
- Book a taxi service through our website, app, or phone
- Create an account or register for our services
- Contact us for customer support or inquiries
- Subscribe to our newsletters or promotional communications
- Provide feedback, reviews, or ratings
- Participate in surveys or promotions
Types of Personal Data
- Contact Information: Name, phone number, email address
- Booking Details: Pickup and drop-off locations, travel dates and times
- Payment Information: Payment method details (processed securely by payment providers)
- Travel Preferences: Vehicle type preferences, special requirements
- Communication Records: Chat logs, call recordings, support tickets
- Feedback: Reviews, ratings, and comments about our services
Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Location Data: GPS coordinates for pickup/drop-off (with your permission)
- Usage Data: How you interact with our website and services
- Technical Data: IP address, browser type, referring pages, access times
- Cookies & Similar Technologies: For website functionality and analytics
2. How We Use Your Information
Primary Uses
- Service Delivery: Provide and maintain our taxi and cab booking services
- Booking Processing: Process and fulfill your booking requests
- Payment Processing: Handle payments, billing, and refunds
- Communication: Send booking confirmations, updates, and service notifications
- Driver Coordination: Share necessary details with assigned drivers
- Customer Support: Respond to your inquiries and provide assistance
Secondary Uses
- Service Improvement: Analyze usage patterns to enhance our services
- Safety & Security: Ensure passenger and driver safety
- Marketing: Send promotional offers (with your consent)
- Legal Compliance: Meet regulatory and legal requirements
- Fraud Prevention: Detect and prevent fraudulent activities
- Business Analytics: Generate insights for business operations
3. Legal Basis for Processing (GDPR Compliance)
We process your personal data based on the following legal grounds:
- Contract Performance: To provide taxi services you've requested
- Legitimate Interest: For service improvement and fraud prevention
- Legal Obligation: To comply with applicable laws and regulations
- Consent: For marketing communications and optional features
- Vital Interest: In emergency situations for safety purposes
4. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
When We May Share Information
- Service Providers: Drivers, payment processors, SMS/email providers
- Legal Requirements: When required by law, court orders, or government authorities
- Safety Purposes: In emergency situations or to protect user safety
- Business Transfers: In case of merger, acquisition, or sale of assets
- Consent: When you explicitly authorize sharing
Third-Party Services
- Payment Processors: Razorpay, Paytm, UPI providers for secure payments
- Communication Providers: SMS and email service providers
- Analytics: Google Analytics for website performance (anonymized data)
- Mapping Services: Google Maps for location and routing
5. Data Security Measures
We implement comprehensive security measures to protect your data:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Regular security audits and updates
- Secure payment processing
- Access controls and authentication
Administrative Safeguards
- Employee training on data protection
- Data access on need-to-know basis
- Regular backup and recovery procedures
- Incident response procedures
- Vendor security assessments
6. Data Retention
We retain your personal information only as long as necessary:
- Booking Data: Retained for 3 years for legal and operational purposes
- Payment Information: Processed and stored by payment providers per their policies
- Communication Records: Kept for 2 years for customer service purposes
- Marketing Data: Until you unsubscribe or withdraw consent
- Legal Requirements: As required by applicable laws and regulations
7. Your Privacy Rights
You have important rights regarding your personal data. Contact us to exercise these rights.
Your Rights Include:
- Access: Request a copy of your personal data we hold
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data (subject to legal requirements)
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Revoke consent for marketing or optional features
How to Exercise Your Rights
Contact us using the details below. We'll respond within 30 days of receiving your request.
8. Cookies & Tracking Technologies
Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to show relevant advertisements (with consent)
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
9. International Data Transfers
Your data is primarily processed within India. If we transfer data internationally, we ensure adequate protection through appropriate safeguards such as standard contractual clauses or adequacy decisions.
10. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Updates to This Policy
We may update this privacy policy from time to time. We'll notify you of significant changes by email or through our website. Your continued use of our services after updates constitutes acceptance of the revised policy.
12. Contact Information
For privacy-related questions, concerns, or requests, please contact us:
Data Protection Officer
support@tejasfleets.com
Customer Support
support@tejasfleets.com
Phone: 8600026515
Business Address
TejasFleets Car Rental
Pune, Maharashtra, India
13. Supervisory Authority
If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
✅ Our Privacy Commitment
TejasFleets Car Rental is committed to transparency, security, and respecting your privacy rights. We continuously review and improve our data protection practices to ensure your information remains secure and your privacy is protected.
Document Version: 3.0 | Last Updated: May 6, 2026 | Effective Date: May 6, 2026