- 100% refund of the booking amount (if paid online)
- No TejasFleets Car Rental cancellation fee in this window
- Payment-gateway or bank charges may still be deducted by the processor
100% Refund
Policies
Refund & Cancellation Policy
Our cancellation and refund policy is designed to be fair, transparent and customer-friendly — with clear timelines so you always know where you stand.
Fair · Transparent · Fast
Section 1
Cancellation Policy
- 25% of the total booking amount is deducted as a cancellation charge
- The remaining 75% will be refunded
- This charge helps compensate the driver and covers operational expenses already incurred
75% Refund
- Cancellation within 1 hour of pickup
- Customer does not arrive at the pickup location ("No Show")
- Incorrect pickup details provided by the customer resulting in failed service
- Customer refuses to travel after the driver has reached the pickup location
- Driver waiting time exceeds the complimentary waiting period and the customer remains unavailable
- Customer is unreachable on the registered contact number
0% Refund
Key refund highlights
5–7 business daysRefunds processed within 5–7 business days
Original payment methodAmount credited to your original payment method
UPI / Bank detailsUPI / Bank transfer refunds require account details
Email / SMS confirmationRefund confirmation via Email / SMS
24x7 Support24x7 Customer Support
TejasFleets Car Rental understands that some situations are beyond anyone's control. In such exceptional cases, cancellation charges may be waived at our sole discretion.
Examples include:
- Natural disasters
- Floods
- Earthquakes
- Government-imposed restrictions
- Political unrest
- Road closures
- Extreme weather conditions
- Medical emergencies (supporting documents may be requested)
Complete terms
Full Policy Details
Read the complete Refund & Cancellation Policy covering waiting time, modifications, route changes, corporate bookings, and more.
At TejasFleets Car Rental, we understand that travel plans may change due to unforeseen circumstances. Our cancellation and refund policy is designed to provide maximum flexibility while ensuring fair compensation for our drivers and operational partners.
We encourage customers to cancel their bookings as early as possible to avoid unnecessary charges and to help us efficiently manage vehicle and driver allocations. Effective date: 15 January 2026.
A booking will be treated as a No Show if:
- The customer fails to arrive within the complimentary waiting period
- The customer is unreachable despite repeated contact attempts
- The pickup location provided is incorrect or inaccessible
- The customer cancels after the driver has reached the pickup location
In such cases:
- No refund will be applicable
- Additional waiting charges may apply where applicable
To ensure timely service for all customers, our drivers offer complimentary waiting time.
Airport Pickup
- Domestic Flights: 45 minutes
- International Flights: 90 minutes
Waiting time starts from the actual flight landing time.
Railway Station
Complimentary waiting: 30 minutes
Hotel / Residence / Office Pickup
Complimentary waiting: 15 minutes
Beyond the complimentary waiting period, waiting charges will apply as per the booked vehicle category.
Eligible refunds will be processed promptly.
Refund Timeline
- Refunds are processed within 5–7 business days from the date of cancellation approval
- The amount will be credited to the original payment method used during booking
Supported payment methods include:
- UPI
- Credit Card
- Debit Card
- Net Banking
- Wallets
- Bank Transfer
For offline payments or bank transfers, customers may be asked to provide their bank account details for processing the refund.
A refund confirmation will be shared via Email and/or SMS once processed.
Customers may request modifications to:
- Pickup date
- Pickup time
- Pickup location
- Drop location
- Vehicle category
Modification requests are subject to:
- Vehicle availability
- Driver availability
- Revised fare (if applicable)
Additional charges may apply depending on the requested changes.
If the customer decides to end the trip before reaching the booked destination:
- No refund will be provided for the unused portion of the journey
- Additional charges already incurred (toll, parking, permits, etc.) remain payable
If the customer requests:
- Route deviation
- Additional destinations
- Extra stops
- Extended trip duration
Additional charges will apply based on:
- Extra kilometres
- Additional hours
- Applicable tolls
- Parking charges
- State taxes
Bookings can be cancelled through:
- Customer Portal
- Mobile App (when available)
- Calling our Customer Support
- Emailing our support team
Cancellation will only be considered complete after confirmation from TejasFleets Car Rental.
For any refund-related assistance, customers may contact us through Customer Support.
When contacting us, please provide:
- Booking ID
- Registered Mobile Number
- Passenger Name
- Reason for Cancellation
This helps us process your request faster.
Refund requests will be reviewed individually in situations involving:
- Duplicate payments
- Technical payment failures
- Incorrect fare deductions
- Billing discrepancies
- System-generated booking errors
Where applicable, refunds will be processed after verification.
Payment gateway charges, bank charges, or third-party transaction fees (if any) may be deducted where applicable, unless the cancellation is due to an error on the part of Tejas Fleets.
Corporate and B2B bookings may be governed by separate agreements. Cancellation timelines, refund eligibility, and payment terms for such bookings will be as specified in the applicable corporate contract.
TejasFleets Car Rental reserves the right to amend or update this Refund & Cancellation Policy at any time without prior notice. The latest version published on our website will always apply.
At TejasFleets Car Rental, we are committed to delivering:
- Transparent pricing
- Fair cancellation policies
- Fast refund processing
- Professional customer support
- Reliable service
- Customer-first experience
Our objective is to ensure every journey is smooth, dependable, and stress-free while maintaining fairness for both our customers and our driver partners.
Need Help?
Our support team is here to assist you with cancellations and refunds.