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Local Car Rental Terms and Conditions

Terms governing local taxi services, hourly packages, and city travel

Home/Terms & Conditions/Local Rental
Last Updated: 15 January 2026

1. Introduction

These terms and conditions specifically govern local car rental services provided by TejasFleets Car Rental. Local rentals include hourly packages, city rides, point-to-point transfers, and day rental services within city limits.

By booking our local rental services, you agree to these terms in addition to our general terms of service.

2. Local Service Definition

2.1 Local Travel Includes:

  • Point-to-point transfers within city limits
  • Hourly rental packages (4 hours, 8 hours, 12 hours)
  • Day rental services with multiple stops
  • Local sightseeing and city tours
  • Business meetings and conference travel
  • Shopping trips and leisure activities

2.2 Service Area:

Local service applies to trips within 80 kilometers from pickup location or within municipal corporation limits, whichever is applicable for the specific city.

3. Booking and Availability

3.1 Advance Booking:

  • Immediate booking available subject to vehicle availability
  • 2-4 hours advance booking recommended for guaranteed service
  • Same-day booking surcharge may apply during peak hours
  • Festival and special event days require advance booking

3.2 Service Hours:

  • 24/7 service available for point-to-point transfers
  • Hourly packages: Available 5:00 AM to 11:00 PM
  • Night service charges: 10:00 PM to 6:00 AM (+25% surcharge)
  • Early morning pickup: Before 6:00 AM (+10% surcharge)

4. Pricing and Packages

4.1 Hourly Packages:

  • 4 Hours / 40 KM package: Minimum billing unit
  • 8 Hours / 80 KM package: Most popular for full-day use
  • 12 Hours / 120 KM package: Extended day usage
  • Extra hours charged at hourly rates beyond package limits
  • Extra kilometers charged at per-km rates beyond package limits

4.2 Point-to-Point Pricing:

  • Distance-based pricing with minimum charge applicable
  • Waiting time: First 15 minutes free, then charged per hour
  • Round trip discount: 15% off on return journey
  • Multiple stops: ₹50-100 per additional stop

5. Payment Terms

5.1 Payment Methods:

  • Cash payment to driver upon trip completion
  • Online payment via UPI, cards, and digital wallets
  • Corporate billing available for registered businesses
  • Advance payment required for premium vehicle categories

5.2 Billing and Extras:

  • Toll and parking charges borne by customer
  • Fuel included in hourly and point-to-point packages
  • Driver allowance included for trips within service hours
  • GST applicable as per government regulations

6. Service Usage Guidelines

6.1 Trip Execution:

  • Driver arrival time: 5-15 minutes before scheduled pickup
  • Waiting time at pickup: Maximum 15 minutes free
  • Route optimization based on traffic conditions
  • Multiple pickup/drop points within package limits

6.2 Vehicle and Passenger Guidelines:

  • Maximum passenger capacity as per vehicle registration
  • Child safety seats available on request (additional charge)
  • Air conditioning included in all vehicle categories
  • Luggage space limited to vehicle trunk capacity

7. Cancellation and Modification Policy

7.1 Cancellation Charges:

  • More than 1 hour before pickup: Free cancellation
  • 30-60 minutes before pickup: 25% of trip value
  • Less than 30 minutes or no-show: 50% of trip value
  • After trip commencement: Full trip charges apply

7.2 Trip Modifications:

  • Destination changes: Subject to distance-based pricing
  • Time extension: Charged at prevailing hourly rates
  • Vehicle upgrade: Subject to availability and price differential
  • Passenger count increase: Subject to vehicle capacity

8. Special Services and Add-ons

8.1 Premium Services:

  • Meet & greet service at hotels/offices
  • Chauffeur service with uniformed drivers
  • Corporate branding and customization
  • Multi-language driver support

8.2 Accessibility Services:

  • Wheelchair accessible vehicles (advance booking required)
  • Senior citizen assistance
  • Medical emergency support
  • Pet-friendly vehicle options

9. Customer Responsibilities

  • Provide accurate pickup location and contact details
  • Be present at pickup location at scheduled time
  • Carry valid identification documents
  • Maintain vehicle cleanliness and report any damage immediately
  • Follow traffic rules and safety guidelines
  • Report any safety concerns to customer support immediately

10. Safety and Security

Your safety is our priority. All local rental vehicles are equipped with:

  • GPS tracking and real-time monitoring
  • Panic button for emergency situations
  • Driver background verification
  • Insurance coverage as per government regulations
  • 24/7 customer support for assistance

11. Customer Support

24/7 Local Service Support

📧 info@tejasfleets.com

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